Our advocacy process
1. Contact us
You contact the Center via phone (608-890-0321) or our application. Our goal is to get back to you within 3 business days.
2. We reach out to you and learn more about your needs
A student patient advocate will contact you to schedule a telephone appointment, usually within two or three business days. Plan for a 30-45 minute call. On the phone, we’ll identify key issues and whether our advocacy services are a good fit.
3. We establish an advocacy relationship
If we all agree that our advocacy services would be a good fit, you will be partnered with a student advocate or team. Our advocacy relationships generally last between two to four months.
4. We help you reach your goals
We close your case when your issues are resolved, there is nothing more we can do, you are informed and empowered to handle things on your own or it is clear that our work together is done.
5. We listen to your feedback and make our services better
We value feedback from clients and want to constantly improve our advocacy approaches. At the end of our advocacy partnership we invite feedback through a confidential survey.
