Sarah Davis and Jill Jacklitz: Don’t nickel and dime patients for online messages to their health providers

CPP Co-Directors Sarah Davis and Jill Jacklitz wrote a guest column in the Wisconsin State Journal about the new changes to patient portals and billing.


On Valentine’s Day, Meriter-UnityPoint started charging for some messages patients send through an online patient portal system. As health advocates, we believe this does not convey the affection necessary to foster health for all.

It is one more example of how our fee-for-service health care system does not work for patients or providers.

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