Action Research

Patient experiences matter.

Many factors, including cost, efficiency, quality, and outcomes, influence the way health care is delivered. Unfortunately, patient experiences often remain conspicuously absent from efforts to redesign care. Without these insights, the U.S. health care system will not become truly patient- and family-centered.

To fill this gap, the Qualitative and Health Experiences Research Lab systematically documents patients’ experiences, in their words, on their terms. Working with partners in the U.S. and internationally, our research team captures deep insights from patients and caregivers to identify patterns where health care delivery falls short and where health systems can build on existing strengths.

See our list of published research